Returns Policy

Returns Policy

Last Updated: June 2023

Thank you for shopping with us at BatteryBench. We want to ensure that you have a hassle-free shopping experience and are completely satisfied with your purchase. In the event that you need to return or exchange a product, please review our Returns Policy outlined below.

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1. Eligibility for Returns:

   • Products must be returned within 30 days from the date of purchase.

   • The product must be unused, undamaged, and in its original packaging with all accompanying accessories, manuals, and documentation.

   • Personalized or custom-made products may not be eligible for return unless they are defective or damaged.

2. Returns Process:

   • To initiate a return, please contact our customer support team through the contact form within 30 days of receiving your order. Provide them with your order details and the reason for the return.

   • Our customer support team will provide you with a Return Merchandise Authorization (RMA) number and guide you through the return process.

   • Clearly write the RMA number on the outside of the package when returning the product.

   • Ship the product back to us using a trackable and insured shipping method. The return shipping costs are the responsibility of the customer, unless the product is defective or damaged.

3. Refund or Exchange:

   • Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria mentioned above.

   • If the returned product meets the requirements, we will initiate the refund or exchange process based on your preference.

   • Refunds will be issued in the original payment method used for the purchase.

   • If you choose an exchange, we will ship the replacement product to you at no additional cost, subject to product availability. If the requested product is not available, we will issue a refund instead.

4. Damaged or Defective Items:

   • If you receive a damaged or defective product, please contact our customer support team within 7 days of receiving the order.

   • Provide them with your order details, a description of the issue, and supporting photographs, if applicable.

   • We will work with you to resolve the issue by providing a replacement, repair, or refund, depending on the circumstances.

5. Change of Mind:

   • We understand that sometimes you may change your mind about a purchase.

   • If you decide to return a product due to a change of mind, the return shipping costs will be your responsibility.

   • Upon receiving the returned product and verifying its eligibility, we will issue a refund for the product's value, excluding the original shipping charges.

6. Warranty Claims:

   • For products covered by a manufacturer's warranty, please refer to the warranty information provided by the manufacturer or contact our customer support team for assistance

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Please note that our Returns Policy is in addition to your statutory rights under Australian Consumer Law.

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If you have any further questions or need assistance, please contact our customer support team. We are here to help!