Returns Policy
Returns Policy
Last Updated: June 2023
Thank you for shopping with us at BatteryBench. We want to ensure that you have a hassle-free shopping experience and are completely satisfied with your purchase. In the event that you need to return or exchange a product, please review our Returns Policy outlined below.
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Eligibility for Returns:
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Products must be returned within 30 days from the date of purchase.
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The product must be unused, undamaged, and in its original packaging with all accompanying accessories, manuals, and documentation.
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Personalized or custom-made products may not be eligible for return unless they are defective or damaged.
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Returns Process:
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To initiate a return, please contact our customer support team through the contact form within 30 days of receiving your order. Provide them with your order details and the reason for the return.
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Our customer support team will provide you with a Return Merchandise Authorization (RMA) number and guide you through the return process.
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Clearly write the RMA number on the outside of the package when returning the product.
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Ship the product back to us using a trackable and insured shipping method. The return shipping costs are the responsibility of the customer, unless the product is defective or damaged.
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Refund or Exchange:
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Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria mentioned above.
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If the returned product meets the requirements, we will initiate the refund or exchange process based on your preference.
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Refunds will be issued in the original payment method used for the purchase.
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If you choose an exchange, we will ship the replacement product to you at no additional cost, subject to product availability. If the requested product is not available, we will issue a refund instead.
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Damaged or Defective Items:
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If you receive a damaged or defective product, please contact our customer support team within 7 days of receiving the order.
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Provide them with your order details, a description of the issue, and supporting photographs, if applicable.
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We will work with you to resolve the issue by providing a replacement, repair, or refund, depending on the circumstances.
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Change of Mind:
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We understand that sometimes you may change your mind about a purchase.
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If you decide to return a product due to a change of mind, the return shipping costs will be your responsibility.
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Upon receiving the returned product and verifying its eligibility, we will issue a refund for the product's value, excluding the original shipping charges.
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Warranty Claims:
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For products covered by a manufacturer's warranty, please refer to the warranty information provided by the manufacturer or contact our customer support team for assistance
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Please note that our Returns Policy is in addition to your statutory rights under Australian Consumer Law.
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If you have any further questions or need assistance, please contact our customer support team. We are here to help!